Terms of Use
Gong Cha Australia GIFT CARD CONDITIONS OF USE ( gift cards ) The Face of the card says “GIFT CARD” and/or the back of the card makes reference to “GIFT CARD”
These Terms and Conditions govern the use and operation of your Cards4all Gift Card (gift card), issued by Gong Cha Australia Pty. Ltd. ABN 56 155 164 864.
You agree to be bound by these Terms and Conditions by purchasing, activating, using or attempting to use your card or making any transactional query. You warrant to us that you will comply with these Terms and Conditions and all applicable laws and that your card will not be used in any manner which is unlawful, misleading, deceptive or unfair.
If you let another person use your gift card, you must tell them that they will be bound by these conditions. You are responsible for your card and liable for all transactions on your card, including any fees which are applicable. Queensland law applies to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of Queensland. You have certain rights under trade practices law which cannot be excluded. Except for those rights, any conditions or warranties implied by Commonwealth, State, Territory or other laws are excluded from these Terms and Conditions.
Gong Cha Australia will not be liable to the cardholder or anyone else for any losses suffered or incurred due to delivery, redemption or use of any card. All Gift Cards remain the property of Gong Cha Australia. At their discretion, Gong Cha Australia may provide either a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card.
This Card can be used to purchase goods or services from Gong Cha Australia stores across Australia (at the merchant’s discretion) when the gift card has enough unused value to make the purchase. You do not need to use the whole card value in one transaction. To use your Gift Card, scan your Gift Card barcode at the store, or use the Gift Card numbers for Online Ordering via the App or Website (http://gongchatea.redcatcloud.com.au).
It is your responsibility to ensure that the transaction amount is correct before you finalising the transaction. By finalising, you confirm your agreement that the transaction amount is correct. You agree that the amount shown on a sales record is sufficient evidence of the cash price of the goods to which the transaction record relates.
Gift cards cannot have their balances transferred, consolidated or replaced.
Gift Cards cannot have further value-added once it has been loaded with the nominated value. Gift Cards are not legal tender, credit cards, account cards, debit cards or securities.
Treat your Gift Card as cash, anyone with access to the gift card can use its value to make purchases. Lost, stolen or damaged cards are not replaced or refunded. If your gift card is lost or stolen, or you suspect an unauthorised transaction, immediately report this to Gong Cha Australia by emailing us at info@gongchatea.com.au.
You should keep all transaction records provided to you by merchants, to verify the correct value on the Gift Card and the load date of the Gift card. Use this receipt to resolve any mistaken transaction on your gift card by contacting the business where the mistake was made or the card was purchased. Gift Cards may be subject to verification and security checks and in our absolute discretion, voided.
Gong Cha Australia is not liable for the availability, quality or fitness for purpose of any goods or services purchased with the gift card. Any dispute about goods or services purchased with the gift card must be resolved with the supplier. Except for rights which cannot be excluded, any conditions or warranties implied or imposed by legislation or otherwise are excluded from these conditions of use. To the extent permitted by law, Gong Cha Australia’s liability is limited to replacing faulty gift cards.
Where it becomes necessary to return goods or otherwise provide a refund where the purchase was conducted with your gift card, those funds will be refunded back onto the same Gift Card. If you wish to dispute an amount deducted from your card, please contact Gong Cha Australia. If an amount is not disputed within 90 days after the transaction date, we may (at our sole discretion) refuse to provide you with a refund. If you have a problem, complaint or suggestion about your card or these Terms and Conditions, please contact us. Alternately to inform us of a dispute please email info@gongchatea.com.au.
To check the balance, transaction history and expiry date of your gift card online, please visit gongchatea.redcatcloud.com.au/check-balance and enter the gift card details.
You do not need to use the whole card value in one transaction.
If the store ceases to honour the gift cards, contact Gong Cha Australia and we will seek to resolve the issue.
Gift Cards are issued by Redcat Pty Ltd. Funds loaded on gift cards are held by Gong Cha Australia Pty Ltd.
