Benefits of Joining

  1. Collect a point for every drink purchased, and earn a free drink.
  2. Get access to exclusive offers.
  3. Skip the queue and order ahead of time.
  4. And much more!

Starting a New Membership

  1. Download the app from the Apple App Store / Google Play.
  2. Fill in your details.
  3. Once submitted, check your mobile for a text from Gong cha asking you to verify your mobile.
  4. All done!

Please note the following features will not be enabled until you have verified your phone number.

  • Converting an Old Membership
  • Claiming a Receipt
  • Getting a Free Drink (and other benefits)

Converting an Old Membership

  1. If you do not already have membership with our new “Gong cha Australia” app, register for a new membership, and verify your email address.
  2. Once verified, go to “More”.
  3. Tap on “Convert Old Membership”
  4. Enter your membership number (Mxxxxxx), Points, and Last Store Visited.
  5. If all match, you will get a confirmation of the claim, and the points will appear momentarily in your account.
  6. Please note : If you convert points from an old membership and it pushes your balance over 10 points, your Free Drink coupon will be generated within 1-2 hours.

Please note that you need to be a verified member to access this feature.

Getting a Free Drink!

  1. If you do not already have membership with our new “Gong cha Australia” app, register for a new membership, and verify your email address.
  2. For every full-priced drink you buy, you get 1 point.
  3. Once you hit 10 points, it will automatically convert to a Free Drink coupon which you can find in your “Rewards” section.
    Please note : The 10 points will be removed from your balance.
  4. You can use this Free Drink coupon automatically using In-App ordering, or when you visit a store you can ask them to manually apply it.

Please note that you need to be a verified member to access this feature.

Frequently Asked Questions

Converting Membership : "Unverified Member"

Please complete your registration process by verifying your mobile number.

Check your mobile for an SMS from Gong cha, asking you to verify your mobile. Click on the link to verify.

Once done, you can proceed with the full functionality of the app!

Converting Membership : "Member not Found" error.

This means that the information you have entered has not matched our records.

Please contact customerservice@gongchatea.com.au for assistance.

I need help!

We appreciate that there may be some challenges with migrating.

If you have any issues, do not hesitate to contact customerservice@gongchatea.com.au. You can also use the “Contact Us” page.

Please include your new membership number, and any other relevant details such as your old membership number (if converting) or a photo of your receipt (if claiming).

Do not worry, we will do our best to ensure this transition is as smooth as possible.