Gong Cha Australia Pty Ltd – Privacy Policy

Last Updated: 11 January 2024

This Privacy Policy describes how Gong Cha Australia Pty Ltd ABN 56155164864 (“we”, “us”, or “our”) collects, uses, and shares information about you through our website and mobile application. We are committed to protecting your privacy and handling your personal information in an open and transparent manner in compliance with the Privacy Act 1988 (Cth) of Australia (“Privacy Act”).

We are committed to adhering to the Australian Privacy Principles (APPs) contained in the Privacy Act. This includes:

• Ensuring that personal information is collected in a fair, lawful, and transparent manner.
• Using and disclosing personal information only for the purposes for which it was collected, unless consent is given for other uses.
• Taking reasonable steps to protect the personal information that we hold from misuse, interference, loss, unauthorized access, modification, or disclosure.
• Providing individuals with access to their personal information upon request and allowing them to request the correction of incorrect or out-of-date information.

1. Information We Collect

a. Personal Information: This includes your name, email address, phone number, shipping address, and payment information that you provide when you make a purchase, create an account, or participate in our promotions.

b. Usage Data: Information on how you interact with our website/app, such as page views, search queries, and purchase history.

c. Device Information: Information about the device you use to access our services, including IP address, browser type, operating system, and mobile network information.

2. How We Use Your Information

a. To process and fulfil your orders.

b. To communicate with you about your account, orders, and our products.

c. For marketing and promotional purposes, with your consent, where required by law.

d. To improve and personalize your shopping experience.

e. To analyse and enhance our marketing strategies and service offerings.

3. Sharing Your Information

a. With service providers who assist us in order fulfilment, payment processing, and marketing efforts.

b. When required by law, such as in response to a subpoena or similar legal process.

c. In the event of a merger, acquisition, or sale of all or a portion of our assets.

4. Your Choices and Rights

a. You can access, update, or delete your personal information through your account settings.

b. You may opt out of receiving promotional emails from us by following the unsubscribe link in those emails.

c. You have the right to request a copy of the information we hold about you.

5. Data Security

a. We implement reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

6. Changes to This Policy

a. We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

7. Contact Us

a. If you have questions about this policy, please contact us at info@gongchatea.com.au