Terms and Conditions

Last Updated: 15 September 2026

Welcome to Gong Cha Australia, herein referred to as “we”, “us”, or “our”. These Terms and Conditions govern your (“you” or “your”) use of our website and mobile application, including all functionalities, features, and content. By accessing or using our service, you agree to these Terms. We are committed to complying with the Australian Competition and Consumer Commission (ACCC) guidelines to ensure fair practice and consumer protection.

1. Use of Our Service

• Our service allows you to place orders for beverages, manage your membership details, and access other related services.
• You agree to provide accurate and complete information about yourself when registering for an account and using our service.

2. Orders and Payments

• All prices are listed in Australian Dollar and are subject to change without notice.
• You are responsible for paying all fees and charges associated with your order, including any applicable taxes.
• We reserve the right to refuse or cancel orders at our discretion.

3. Refund Policy

• Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you have under the Australian Consumer Law.
• If a product you purchase is faulty, unsafe, not of acceptable quality, or does not match its description, you are entitled to a remedy under the Australian Consumer Law, which may include a replacement or a refund.
• If you are otherwise dissatisfied with your purchase, you are encouraged to contact us to request a refund. Each refund request will be evaluated on a case-by-case basis and in good faith.
• We ask that customers provide relevant details, including proof of purchase, regarding their dissatisfaction to assist us in making a fair assessment.
• Where a product is returned as part of a refund request, we ask that it be in the condition in which it was supplied. This does not affect your right to a remedy for products that are faulty or not of acceptable quality.
• We are not required to provide a refund simply because you change your mind. Any refund in these circumstances is provided at our discretion.
• Upon approval of a refund request, the refund will be processed and credited back to the original method of payment within 15 business days.

4. Membership and Rewards

• You can register for membership at gongchatea.com.au or through the Gong Cha Australia mobile app. Upon successful registration and verification, customers will be eligible to participate in our membership program.
• Our membership program allows members to earn points on eligible purchases and redeem points for rewards. Members earn 100 points for every $1 spent on eligible purchases, and every 1,000 points can be redeemed for $1 award value. Details of the program, including any additional benefits and terms and the conversion of eligible points and vouchers from a previous membership, are available on our website and app.
• Points are accumulated on eligible purchases made in-store, through our website, and through the Gong Cha Australia mobile app. Delivery orders are excluded from point accumulation.
• Membership rewards and benefits are non-transferable and may not be exchanged for cash.
• Points should be accrued at the time of the transaction, through the standard methods available.
• Points may not be added after the transaction, except under the discretion of Gong Cha Australia.
• We reserve the right to modify, suspend, or terminate the membership program at any time.

5. Intellectual Property

• All content on our website and app, including text, graphics, logos, and images, is our property or that of our licensors and is protected by intellectual property laws.
• You may not use any content from our website or app for commercial purposes without our express written consent.

6. User Conduct

• You agree not to use our service for any unlawful or prohibited purpose.
• You may not attempt to gain unauthorized access to any portion of our service or to any of the networks connected to our service.

7. Dispute Resolution

• In the event of a dispute arising from or relating to these Terms and Conditions, we first encourage direct communication with us to seek a resolution.
• If the dispute cannot be resolved through direct communication, we agree to enter into mediation with a neutral third party before seeking any other legal remedy.

8. Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, without regard to its conflict of law provisions.
• Any legal action or proceeding related to your access to or use of our website or services shall be brought exclusively in a court of competent jurisdiction situated in New South Wales of Australia.

9. Limitation of Liability

• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our service or for any other claim related in any way to your use of our service.

10. Changes to Terms and Conditions

• We reserve the right to modify these Terms and Conditions at any time. Your continued use of our service after such changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at customerservice@gongchatea.com.au.