How Tea is Meant To Be
Gong cha Membership is moving to our new app
Update your existing Gong cha Australia app, log in with your mobile number, and verify with the one-time password sent to your phone. Your eligible points and vouchers will transfer automatically.
Open this link on your mobile device
What you need to do
Update the app
Go to the App Store or Google Play and update your existing Gong cha app. You do not need to reinstall it.
Log in with your mobile number
Enter the mobile number linked to your existing membership. We will send you a one-time password by SMS.
Verify and start using rewards
Once verified, your converted points and vouchers will appear in the new app automatically.
Important: your mobile number must match the number on your existing Gong cha membership for the transfer to complete.
Member benefits
Points conversion
Your existing Gong cha membership points and vouchers will be converted to the new rewards system after you log in and verify your mobile number.
| Old membership value | New app value | |
|---|---|---|
| 1 cup point | converts to | 850 redeem points |
| 1 free drink voucher | converts to | 8,500 redeem points |
Earn 100 redemption points for every $1 spent.
Redeem 1,000 points for $1 award value.
Frequently asked questions
I had an existing membership. What happened to my points?
Your eligible existing points and vouchers will be converted automatically after you log in with your mobile number and verify with OTP. The conversion rates are 1 cup point = 850 redeem points and 1 free drink voucher = 8,500 redeem points.
Why can’t I redeem my points?
We are currently migrating our stores to a new system. If the store you are visiting has not yet been migrated, it will still be on the old system and will not be able to accept the new membership. Please try a nearby store that has already been migrated.
If your account is not verified, redemption will also be unavailable.
- Check your mobile for the OTP verification message from Gong cha.
- Enter the OTP in the app to verify your account.
- If you did not receive the OTP, request a new one from the app.
What if my points do not appear?
Please make sure you used the same mobile number as your existing Gong cha membership. If you still need help, contact customer services with your registered mobile number and details of your enquiry.
Need help?
For membership support, contact our customer services team. Please include your registered mobile number, a short description of your enquiry, and a receipt photo if you are claiming missing points.
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